|
Please read these booking
terms and conditions carefully as they incorporate
the basis upon which bookings are accepted
by Pinnacles Resort & Spa.
Prices
Prices are quoted in Australian dollars.
The rates are subject to change without
notice until booking is confirmed by deposit.
We endeavour to provide the best possible
price for the period of booking. In the
event that you are able to obtain a better
price for our property elsewhere, please
advise and we will do our best to match
it. This excludes price matching for private
rentals.
How to book:
Reservations can be or by calling 07-49484800
or by email reservations@pinnaclesresort.com.au.
All bookings must be secured with a deposit
by credit card at time of booking. Full
payment is required upon arrival.
American Express will incur an additional
3% surcharge at time of processing. To avoid
this additional surcharge we gladly accept
Visa & MasterCard. Diners card is not
accepted.
Pinnacles Check-in and Check-out
Times:
Check-in time: after 14:00 (2pm)
Check-out time: prior to 10:00 (10am)
Late check-out after 10:00 - an extra night's
rate will be charged, subject to availability(unless
otherwise arranged with management).
Minimum lengths of stays apply during special
event periods.
All Pinnacles apartments are NON SMOKING.
Pinnacles maximum rooming
configuration for all apartments are as
follows:
" 1 Bedroom = 2 persons
" 2 Bedrooms = 4 persons
" 3 Bedrooms = 6 persons
All 2 & 3 Bedroom apartments are equipped
with King beds in the second & third
bedrooms that unzip into two single beds
so please advise your bedding configuration
at time of booking. All main bedrooms have
king beds only.
Cots are accepted in addition to the maximum
number of persons above. Maximum 1 cot per
apartment.
Identification:
Adequate identification is required at time
of check-in to verify your identity. A current
drivers licence, passport or other form
of photo identification (ID) will be asked
for prior to check-in. We require all credit
card usage to be accompanied by this ID.
If you do not agree with this policy, then
you must arrange an alternative payment
process, ensuring that any EFT money transfer
is completed 5-days prior to your arrival
and that you have adequate cash on arrival
to cover the security bond / deposit. We
do not accept personal or company cheques,
money orders or foreign currency on arrival.
Security Bond:
A credit card will be asked for at time
of check in and will be used to cover incidental
items such as (but not limited to):
Telephone charges
Any breakages or damage incurred during
your stay.
Any excessive cleaning charges, above the
normal levelof cleaning, due to the apartment
being left in an unacceptable state.
Any recreational charge e.g tours
Additional servicing charges.
In the event that the guest cannot provide
a credit card as a guarantee, a cash security
deposit will be required along with photo
identification. This bond will then be returned
on departure by cheque once the apartment
has been checked by our staff.
Services provided:
Housekeeping and linen service will only
be provided to guests staying 5 nights or
more in which a mid service clean will be
done on or around the 3rd day. NOTE: If
extra servicing is required additional charges
apply.
Rubbish Removal:
A rubbish dispose bin is provided for the
removal of rubbish from the apartment. All
guests are responsible for the removal of
their own rubbish on a daily basis. Bags
are provided for this purpose.
Cancellations:
Low Season - In the event of cancellation,
the deposit is refunded less a $50.00 administration
fee. Within 7 days of arrival the deposit
of 1 nights accommodation is forfeited.
High Season (Easter & Christmas Periods)
- In the event of cancellation, the deposit
is refunded less a $50.00 administration
fee. Within 14 days of arrival the deposit
of two nights accommodation is forfeited.
No Shows - full tariff is charged. Guests
who reduce length of stay once in house
will not receive a refund on nights booked
& paid.
Descriptions, Photographs
& Maps:
Descriptions are based on information available
at the time of publishing and may vary or
change at anytime.
Maps and photographs are shown for general
information only and highlight places in
surrounding areas. Property photographs
are representative only, actual apartments
occupied may vary in decor and inclusions
from those shown.
Travel Insurance:
We recommend that, at time of booking, you
consider purchasing a travel insurance policy
of your choice. Travel Insurance can be
purchased from any travel agent.
Unaccompanied minor/s:
A child/children who is/are traveling/staying
without the accompaniment of an adult over
the age of 18 years is considered by most
airlines/hotels as an unaccompanied minor/s.
Unaccompanied minor reservations are not
accepted by Pinnacles Resort & Spa.
Limit of liability:
We do our best to ensure your booking arrangements
are satisfactory, however Pinnacles Resort
& Spa does not accept any liability
whatsoever for any injury damage, loss,
delay, additional expenses or inconvenience
caused directly or indirectly by any events
which are beyond its control including,
but not limited to, war, civil disturbance,
terrorism, fire, floods, acts of God, acts
of Government or of any other authorities,
accident to or failure of machinery or equipment,
maintenance requirements or industrial action.
Special Conditions:
If in the event that Pinnacles Resort cannot
provide the apartment accommodation as requested,
we will find alternative accommodation in
another apartment type at the same property.
In extreme cases we will relocate a guest
to a near by hotel of similar standard,
or offer a full refund or alternative available
dates.
In the event that a guest fails to pay immediately
upon demand, any amount owing to Pinnacles,
pursuant to the booking and accommodation
(including without limitation those incidentals
such as telephone, cleaning, etc. set out
above) Pinnacles Resort & Spa reserves
the right to deny access to the guest and
ask that they vacate the premises.
If in the event that a guest
has caused damage to the property or effected
other guests/occupants of the property,
Pinnacles Resort & Spa reserves the
right to ask that guest to leave and forfeit
any monies paid, and will require the guest
to pay for any damage caused.
If a guest/occupant behaves
in an unacceptable or aggressive manner
to other guests/occupants or Pinnacles Resort
& Spa and security staff, or is suspected
of carrying out illegal acts on the premises,
that guest/occupant will be asked to leave
and the appropriate authorities will be
notified. All monies paid will be forfeited.
Pinnacles Resort & Spa
does not accept excessive noise on the premises
and does not permit parties. Guests will
be asked to vacate the premises without
refund immediately if found to be creating
excessive noise, having a party or exceeding
the number of permitted guests.This
will be strictly enforced. We ask you to
contact reception should you experience
other guests causing you discomfort.
|
